IBS Customer Problem Reported with Zero Balance Accounts Printing

• Cause: Management Update Configuration is set to 'Print 0 balance statements Y (Yes)'
  
  • PRINT ZERO BALANCE STATEMENTS? . . .Y (Y/N)
    PRINT ZERO BALANCE STATEMENTS? . . .N (Y/N)
• Recovery:
  • Go to MU (Management Update)
    
  • Select option 2 (IBS Configuration)
    
  • Press F3 once to go to page 1b
    
  • Look down 6 lines on page 1b.
  • Change 'print zero balance statements' from 'Y (Yes)' to 'N (No)'
    
  • Press ENTER to update.
  • Follow screen prompts to exit (F3, F9 and F7).

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Last modified: November 7, 2011

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