Recently Answered Questions/Problems

A ticket isn't showing on the cash drawer report

• We checked what workstation the ticket was created on
  • RI 3 (Ticket Inquiry)
  • F1 display header information
• We then checked how that station was setup
  • MU 2 (System config)
  • F3 six times
  • F9 once to page 5
  • key in workstation
  • the cash drawer settings were correct in MU 2
• We then checked how the customer account was set up
  • RU 3
  • Customer class codes
  • The customer was set as a class code '3' (COD)
    • Class code 3 COD customers don't print on the cash drawer report
    • class code 5 COD customers are the correct settings for this customer.
• Please reference customer class code section for complete descriptions