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Troubleshooting Your CD-Rom
1. If the CD-ROM drive cannot be setup, or the drive does not operate after
setup:
☞ Make sure that the tray ejects when the eject button is pushed. If it does
not, the interface cable is most likely on backwards. (I.E.: check the red
stripe on the data cable and make sure it corresponds to pin 1 of the CD-ROM
drive.)
☞ Are both ends of the interface cable, power cable and audio cable securely
attached? Are any of the cables frayed or damaged? Does the red stripe on the
interface cable correspond to Pin #1? Is the disc inserted correctly? The label
must be facing up.
☞ Was the CD-ROM drive unit recently moved from a cold environment to a warm
environment? If so, moisture may have condensed on the lens. Remove the disc and
leave the CD-ROM drive turned on for about one hour before attempting to use it.
☞ Are the jumper switches (Master and Slave) of the CD-ROM drive and the hard
disk drive set correctly? If not change the settting from MS (Master) to SL
(Slave) or vice-versa. You can only have ONE Master or Slave drive on a cable!
☞ During bootup, make sure the drivers are finding the CD-ROM drive, and that
MSCDEX.EXE is assigning a drive letter to the CD-ROM.
2. If you received the message HDD Controller Failure:
☞ Are the jumper switches (Master and Slave) of the CD-ROM drive and the hard
disk drive set correctly?
3. If the CD-ROM is plugged into a Acer, Sound Blaster or other soundcard and is
unrecognized:
☞ Make sure the CD-ROM port on the soundcard is an IDE. This device is not
compatible with Sony, Mitsumi or Panasonic Proprietary ports. It is strictly an
IDE/ATAPI device.
☛ Also, make sure the IDE port on the card is enabled (either via jumpers or
software).
4. Device Driver not found message displayed during bootup:
☞ Check the Config.sys and verify that the correct driver for your CD-ROM drive
has been loaded into a directory on the computer's hard drive. Make sure the
device driver is in the path specified in the Config.sys. Make sure the path
exists, the driver is in the path, and the name is labeled correctly. 5.
Incorrect DOS version message displayed during bootup:
☞ Make sure you are using the latest version of MSCDEX (Microsoft CD
Extensions). Often a more recent version of MSCDEX will ship with an upgraded
version of DOS (DOS 6 and higher). Copy this version into the directory where
you have installed the CD-ROM drivers. Go to the DOS directory and copy the file
from there to the DOS directory.
6. If you are using a version of DOS lower than 6, include this line in your
Config.sys
☞ C:\DOS\SETVER.EXE.
☞ When you add this line to the Config.sys, use the MSCDEX file that ships with
your CD-ROM driver disk.
7. CDR101 Not ready reading drive D: (Means the drive has failed to read the
disc)
☞ Verify that the disc is in the player label side UP. Also make sure to see
that the disc is not scratched and does not have any fingerprints on it. If the
disc has finger prints on it, clean it by drawing a soft cloth from the center
hole to the edge of the disc; never use a circular motion. Excessive scratches
may make the disc unreadable.
☞ Make sure that MSCDEX is loading into the Autoexec.bat properly.
☞ Make sure that the MSCDEX label in the Config.sys matches the label in the
Autoexec.bat.
☞ Reboot the computer and look for more error messages on boot up. Use the PAUSE
key to stop the screen and any key to continue. Look for details regarding
specific errors.
8. CDR103 Disc is not ISO 9660 or High Sierra (Means that the disc is probably
not recorded in these formats)
☞ Verify that the disc is High Sierra or ISO 9660 format and that it is not an
Audio Disc.
☞ Check and make sure the disc has not been damaged or scratched and that it
does not have a lot of fingerprints on it.
9. If you are unable to play audio CD's:
☞ Are the LINE OUT jack and the input terminal of the sound card or amplifier
properly connected? Are the headphones properly connected to the headphone jack?
Is the line frayed or damaged? Are the headphones defective?
☞ If you use an audio cable to connect the CD-ROM drive to the soundcard, make
sure it is properly connected to the soundcard. If the soundcard has multiple
jacks, make sure you use the one which corresponds to the IDE interface. If the
jacks are unlabeled, attempt to use all the jacks. Do not force the connector
onto the pins.
☞ Make sure the driver [MCI] CD AUDIO is loaded under Windows. Insert a disc
into the CD-ROM and use Media Player, which is found in the accessories folder.
Then select the device CD AUDIO.
10. If the CD is playing, however you cannot hear any sound from either the
headphone jack on the CD-ROM or the LINE OUT jack on the soundcard (if
applicable):
☞ Check your mixer levels to be sure the audio isn't muted, or set to a low
level.
11. If your system boots to Windows or a Menu program, and doesn't recognize the
CD-ROM drive upon entry, however, upon exiting it, the device is recognized:
☞ Make sure the Win command or Menu program is the last line in your
Autoexec.bat.
12. The CD-ROM drive does not work in Windows 3.1:
☞ Edit the SYSTEM.INI file in the windows directory. Find the heading [386Enh]
section. Modify the settings to say
☛ VIRTUALHDIRQ = OFF and 32BITDISKACCESS = OFF
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