Acer Warranty

Service Request Number : 1-XXXXXX


System Information
Serial Number : ETL460C2887125XXXXXXX
Description : LCD 17" AL1716FB VGA W/O SPEAKER SILVER
Warranty End Date : 04/12/2010 00:00:00


Your Information
Express Service Id : 1-XXXXXX
Name : YOUR NAME
Address : YOUR ADDRESS, CITY, STATE, ZIP
Phone : 8125474640
Email : YOUR EMAIL


Problem Description
Problem Description : YOUR DESCRIPTION OF PROBLEM
: EXAMPLE User ci and the monitor when turned on only get a white screen.Setting up repair


Please ship your Acer Product To :
Acer Repair Center
106 E. Old Settlers Blvd. Bldg. D, Suite 100
Round Rock, TX 78664

Shipping your Acer product to an Acer repair facility:


HARD DISK DRIVE BACKUP - COMPUTERS ONLY

Acer recommends that all passwords be removed and all data transferred from the hard disk drive to other media.
If the passwords are not removed from your system, they must be provided to prevent repair delays.

Acer will not be responsible for loss of data or reinstallation of customer installed software due to hard disk
drive replacement or reloading of Acer's original factory software.

HARD DISK DRIVE REPLACEMENT AND/OR REINSTALLATION OF FACTORY SOFTWARE - COMPUTERS ONLY

If the computer's hard disk drive is diagnosed to have damage or failure, Acer will install a replacement hard
disk drive.

If the original factory software is non-functional (corrupted), Acer will erase the hard disk drive and reinstall the original factory software (operating system and utilities only). ALL DATA WILL BE NONRECOVERABLE!

PREPARING YOUR PRODUCT FOR SHIPMENT

If you would like to keep your original retail box, do not ship the product into service in this box. When the product is returned it will be in a plain brown shipping box.

Acer recommends shipping the product to Acer in either its original package or packaging providing the product with a degree of protection equivalent to that of the original packaging. Do not use Styrofoam popcorn or peanuts!

PLEASE DO NOT SHIP MULTIPLE PRODUCTS IN THE SAME BOX!

Use 3 inch wide plastic packing tape or 3 inch wide reinforced water-activated paper tape to seal the box.

To prevent damages, do not use carrier mail packs or envelopes. Acer America will not provide additional
packing material.

Acer will not be responsible for any options (CDs, manuals, monitor bases, AC Adapters, power cords, etc.)
not returned from the repair center. Therefore, do not include any options unless instructed to do so by Acer
technical support.

If sending in an LCD monitor, the base must be removed prior to shipping.

PRODUCT SHIPPING INSTRUCTIONS

USE A TRACKABLE CARRIER ONLY. Make sure a copy of the airbill is kept, as this is the only proof of shipment.

Place your name, phone number, Service Reference number and unit serial number in the upper left corner of
the package.

Place the shipping label on the largest flat surface of the package.

Remove/cover all old labels if reusing packaging.

If you do not understand these instructions, please call Acer Service for clarification.

AGREEMENT

I understand that my product must be properly packed to prevent unnecessary damage, otherwise, I will be
responsible for all repair cost resulting from not following the above packing instructions.

For computers, I understand that the data on my hard disk drive must be saved if possible because it may be necessary to replace or erase the hard disk drive and reload the original factory software at the depot.

For computers, I authorize Acer to remove all passwords, erase my hard disk drive and reload all the
original factory software, if the repair depot deems this necessary to restore the computer to its
original working condition.