Sales Screen Takes Forever to Exit

Symptoms

• My sales screen takes 3+ minutes to exit when I do an F3 (Exit)

Cause

• Month ending option 10 (Purge ARTR file) has not been run for an extended period of time. Selecting this option is part of your month ending procedures.

Resolution

• Exit all users from sales entry (SU 1).
  This option will not work if 1 or more users is in Sales Entry.
• Go to menu MP (Management Processing)
• Select option 2 (Monthly Processing)
• Take option 10 (Purge ARTR) file
• Type in a previous month, NOT THE CURRENT MONTH. Then key in the year.
• Press ENTER to start

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Last modified: November 7, 2011

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