Phone Company Information

5494 Line Requirements

• Line MUST be digital
• There MUST NOT be a dial tone

5494 Troubleshooting

• Is the line digital or analog?
  • Analog = line will not work
  • Digital = continue to next question
• Is there a dial tone?
  • Yes = line will not work
  • No = continue to next question
• Is the line 2, 4 or 6 wire?
  • 2
  • 4
  • 6
• Does the phone company detect a good signal on both ends of the line?
  • no signal = line break
  • signal = continue to next question
• Is there another CSU/DSU modem that the phone company can test their line with?
  • Y = see if there is communications with one or both ends of the line
    • communications with no modems indicates a line or CSU/DSU problem
    • communications with 1 modem indicates a single modem fault
    • communications with 2 modems indicates a line fault
  • N = see if there is another CSU/DSU available in the warehouse

Successful Communications View (WRKCFGSTS *LIN)

IBS Lumber and Building Material Software Copyright © 2006 IBS Lumber Software Inc (TM)
Last modified: November 7, 2011

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